Gophers GPS Navigation Systems

Frequently Asked Questions

Question	How does the Gophers’ GPS work?
Answer	It uses satellites to determine where you are and where you're going. You enter the address of your destination and your GOPHERS will guide you there from your current location. A map of the route will appear on a display screen and Gophers 'talks' to you, narrating the next turn on the map, and the distance to the next turn. If you deviate from the proposed route along the way, the Gophers’ system will re-configure the route for you. Wherever you are, as long as there's a road, Gophers will guide you to your destination.

Question	What is the Gophers Navigation System or Portable Navigation System?
Answer	A GOPHERS GPS navigation device guides you on how to get from one place to another when you’re driving. The Gophers TRI-O is a portable unit that can be mounted on the windscreen or dashboard of your car or hand held (but only if you're a passenger!). No permanent installation is required.

Question	What are the benefits of a navigation system?
Answer	In a word: fun. When you're using a navigation system to guide you around a new city, you won't worry about getting lost, which frees you up to enjoy your trip. You'll also be able to use your navigation system to find fun destinations, like restaurants, hotels, and tourist attractions, and useful destinations, like petrol stations, banks, and nearest parking. You'll get plenty out of a navigation system when you use it in your hometown, too. You can program multiple destinations, so you can save time when running errands by finding the most efficient routes between them. GOPHERS can assist you to look for alternative routes and shortcuts to avoid traffic jams.

Question	How does it know where I am?
Answer	A navigation system uses two things to track your location and your destination: - GPS (Global Positioning System): your navigation unit communicates with at least three GPS satellites simultaneously through the built-in or optional external antenna to determine your position. Comprehensive road maps and software: Two sets of maps are provided, sourced from MapKing and MalSing Maps. Collectively, both sets of maps give you the widest and most comprehensive coverage of the whole of Malaysia and Singapore. - major roads, county roads, city streets, and important points of interest (including restaurants and hotels). All these data is preloaded in your Gophers and you can get access to updates at regular internals. The navigation system determines your position by comparing the information it receives from the GPS satellites to its road map information, and then calculates the best route to your destination.

Question	How do I tell it where I want to go?
Answer	GOPHERS feature an on-screen interface that lets you enter your destination. Most often, you'll simply select the city you're driving to, then type in a specific street address. Gophers make this easier by using "predictive text" — offering suggestions after only a few letters, so you usually won't have to type in entire city and street names. You'll also have the option of selecting an intersection or choosing to go to the "city center" of given town or suburb, or ‘taman’, and even finding the nearest petrol station or restaurant when you need a pit stop! Your destination options also include specific points of interest. You can choose a specific point before you leave, or find a point of interest along the way. Points of interest include restaurants, hotels, banks, petrol stations, government buildings etc.

Question	How accurate are these systems?
Answer	GOPHERS Navigation systems are very accurate. The navigation device constantly recalculates your position, and accuracy is usually within 10m with clear GPS signals. Processors for both the GPS receiver and for the antenna help the system keep locked onto the satellite signal, and translate the information quickly to keep track of your position as you're driving.

Question	What kinds of directions do the voice prompts give me?
Answer	The voice output provides information on how far you must travel until your next route change, and gives spoken driving instructions — these commands mirror the route indicators on your navigation screen.

Question	Does the device have maps for the whole of Malaysia and Singapore?
Answer	Yes, It comes preloaded with maps of the whole Peninsular and East Malaysia. The map of Singapore is also available as an option. Two sets of maps are provided, sourced from MapKing and MalSing Maps. Collectively, both sets of maps give you the widest and most comprehensive coverage of the whole of Malaysia and Singapore.

Question	How do I input the addresses?
Answer	Using the touch screen that has short cuts for typing numbers and names.

Question	Can I update my maps?
Answer	GOPHERS allow you to update the maps on your system, loading new ones into the memory. Map updates are released periodically and reflect the latest map information available. Every GOPHERS device comes with 12 month access for free map updates. You can also purchase maps of new areas or neighboring countries when it’s available.

Question	How much does a Gophers TRI.O cost?
Answer	Gophers TRI.O is sold at attractive recommended retail price of RM898.00 for Malaysia Edition and RM998.00 for Malaysia And Singapore Edition.

Question	How much is the subscription fee?
Answer	there is no subscription fees! Gophers works straight out of the box. Map updates will be available for download from our website and will be free to all registered users for 12 months from date of purchase.

Question	I have V-COOL tint on my front windscreen. Will it affect the satellite signals?
Answer	Satellite signals cannot pass through solid or metallic objects, hence no GPS device will work in a tunnel or basement. Metalised window tint films (e.g V-Cool) does reduce signal strength, and may slow the performance of a GPS device. The GOPHERS TRI-O has been calibrated to work with most windscreen tints, but however if your particular installation is unsatisfactory, an external antenna may be the answer. This is now available for purchase. Go to Products Page for more details.

Question	Can I use my Gophers Tri-O overseas?
Answer	Currently Gophers supply maps for Malaysia and Singapore. Thailand maps are in the works. You may obtain maps from other parties but your source will have to supply the appropriate navigation program and configure the maps to run in a Gophers. In any place Gophers will continue to show your location as longitute and latitute figures, but without maps the navigation function will not work in that location.

Question	How do I get my Gophers maps updated? When is the next update?
Answer	Gophers map updates can be downloaded from this website. We will publish precise directions when the next update is made available ( 3 months ).

Question	I'm going to drive from Penang to Singapore. When do i have to switch the maps?
Answer	You will have to switch the maps when you cross the border ( best place is in between the immigration checkpoints of the two countries )

Question	I turned on my TRI-O for the first time, but it doesn't show my current location.
Answer	Every TRI-O we deliver is brand new, and has never been outdoors or out of its' box! Satellite signals can only be received outdoors and away from large overhead obstructions. To get the first satellite 'fix', turn on the TRI-O and hold it upright or point the back to the sky. In the navigation menu, tap 'GPS'. When the red signal bars turn blue (or yellow if its on night mode) the unit has fixed your location. This may take two or three minutes for the first time, thereafter cold starts are typically within 30 seconds. The TRI-o also fixes its position faster when its stationary.

Question	How do I connect my TRI-O to my computer?
Answer	If you're running Windows Vista, just turn on your TRI-O and connect via the USB cable. Vista will automatically run the ActiveSync application. On Windows XP, you'll have to download ActiveSync 4.2 and the PND Driver from this website. At the homepage, under 'updates', click on "PND driver" to download.

Question	'No Matched Results!' when I type in a search?
Answer	first thing to check is the 'Range'. Select the state you're looking for, e.g 'Terengganu', then select 'All Range'. When entering road names, it is usually easier just to type in a key word, e.g if looking for Lorong Kapar Setia 1, Kapar, Selangor, try keyword 'Kapar' or 'Setia', range 'Selangor and All Range'. Some road names may have been changed or have different references. If really unable to find in one map, you can switch map (e.g from 'MalSingmaps Pen Malaysia' to 'MapKing Malaysia') and try again. After finding the road, save it as 'my favorite' and you can switch back to your preferred map for navigation.